Disclosure based on the Specified Commercial Transactions Act


Seller

Croix Co., Ltd.

Operations Manager

Hideki Tobeta

Address

153-0064
3-7-2 Shimo-Meguro, Meguro-ku, Tokyo

Business Hours

Business Hours: 10:30 - 17:30
Excluding Saturdays, Sundays, national holidays, and our special holidays
Inquiry form: https://omusubeat.com/pages/contact

Phone Number

03-5436-1960

URL

https://omusubeat.com/

Other Required Fees Apart From Product Price

Nationwide flat rate ¥770 (tax included)
Hokkaido ¥1,100 (tax included)
Okinawa ¥1,800 (tax included)
Free shipping for orders over ¥3,000 (tax included), excluding Okinawa.

Sales Price

Listed for each product.

Payment Methods and Timing

Currently being prepared and will be posted as soon as it is finalized.

Delivery Method and Timing

Products will be shipped within 5 business days after your order is confirmed.
After shipment is complete, a tracking number will be sent to you via email.
Delivery will be made by Yamato Transport.

Sales Quantity Restrictions

For limited quantity or limited-time products, details will be listed on the product page.

Order Cancellations, Returns, and Exchanges

About Cancellations

As a general rule, cancellations after order confirmation are not accepted.
※Depending on our operational policy, cancellations may be accepted only before shipment.
※If you wish to cancel, please use our designated inquiry form.
Inquiry form: https://omusubeat.com/pages/contact
※Please note that cancellations may not be accepted depending on the shipping preparation status.

Return Conditions

Exchanges and returns cannot be accepted in the following cases:
  • Cancellations, returns, or exchanges due to customer's convenience.
  • Products damaged or defective due to customer's responsibility.
  • Missing product tags, price tags, labels, accessories, etc.
  • Products marked as "non-returnable".
  • Products with opened packaging.
  • Used products.
  • Food, beverages, cosmetics, etc. (unless due to our fault).
  • Sale items, or items for which more than 8 days have passed since arrival without special circumstances.

If the delivered product is damaged, stained, defective, or differs from your order, we will arrange for an exchange, return, or refund.
We apologize for the inconvenience, but please contact us via the inquiry form below within 7 days of the delivery date.
※Please be sure to include your order number in the email.
※In case of damage during shipping or product defects, please first contact us via the inquiry form and, if possible, prepare photos showing the situation.
※If the delivered product is damaged, stained, defective, or differs from your order, we will bear the shipping costs for returns/exchanges and redelivery fees.

Some products may have their own unique return and exchange standards.
Please check the individual product pages for details.

Products Not Eligible for Return/Exchange

Cancellations, returns, and exchanges are not accepted in the following cases:
  • Cancellations, returns, or exchanges due to customer convenience.
  • Products damaged or defective due to customer's responsibility.
  • Missing product tags, price tags, labels, accessories, etc.
  • Products marked as "non-returnable".
  • Products with opened packaging.
  • Used products.
  • Sale items.
  • Items for which more than 8 days have passed since arrival without special circumstances.

Defective Products / Incorrect Deliveries

If the delivered product differs from your order, or if it is damaged, stained, or defective, we will accept returns or exchanges. Please contact us via our designated inquiry form within 7 days of product arrival.
Inquiry form: https://omusubeat.com/pages/contact
※Please note that the email address may change. We will update it as soon as it is confirmed.
Please note that some products may have their own unique return and exchange standards. Please check the individual product sales pages for details.

Important Notes

  • Returns may not be accepted if the return conditions are not met.
  • The content of this page may be changed after our operational policies are finalized.

Response to Long-Term Absence

Please ensure that you receive the products sent to you.
If you are unable to receive the product and it exceeds the storage period of the delivery company due to long-term absence, etc., the product will be returned to us and your order will be automatically cancelled.
In such cases, the round-trip shipping fees and handling charges incurred may be borne by the customer.
If you wish for redelivery, we will accommodate this upon payment of a separate shipping fee.

Frequently Asked Questions

Q. I made a mistake in my address when ordering and want to correct it.

Once shipping preparations have begun, we may not be able to correct the delivery address. We apologize for the inconvenience, but please contact us via the inquiry form as soon as possible.

Q. Can I reserve products or pre-order sold-out items?

We do not accept product reservations or pre-orders for sold-out items. We appreciate your understanding.



Addendum

  • Date of establishment: [March 24, 2026]